Legal

Privacy Policy

Last updated: 28 October 2026

This policy explains how Fast Planet Shipping LLC collects, uses, shares and protects personal data when you visit fastplanet.ae, message us on WhatsApp, contact us through our Facebook or Instagram pages or ads, email us, or use our freight and customs services.

1.Who we are

Fast Planet Shipping LLC ("FPS", "we", "us") is a freight forwarder and customs broker based in Dubai, United Arab Emirates. We are responsible for the personal data described in this policy.

2.What we collect

• Details you give us: your name, company, email address, phone or WhatsApp number, and the shipment details we need to quote and move your cargo (origin, destination, cargo description, weight, dimensions, dates, terms of delivery).
• Messages and files: what you send us on WhatsApp, by email or through the forms on our website, including voice notes, photos and documents such as invoices, packing lists, bills of lading and permits.
• Shipment and customs records: when we handle a shipment, the information carriers, ports and customs authorities require for it, and our quotations, invoices and payment records.
• From WhatsApp: your WhatsApp number and profile name. If you start a chat from one of our ads, Meta tells us which ad it was (the ad's identifier, headline and text, and a click reference).
• From our website: the job reference you enter in the shipment tracker, and the technical data our hosting provider records to deliver and protect the site, such as IP address, browser type and the time of each request.
• From the website chat: the messages you type into the chat assistant and its replies, and a technical identifier (a shortened, scrambled version of your IP address and a random chat number) used to limit misuse.
• Voice messages: a recording that you choose to send us through the website, and the phone number or email you may add to it.

We do not ask for special categories of personal data (such as health or religious data) and ask you not to send them.

3.How we use it

• To answer enquiries and prepare quotations, at your request before any contract, and to follow up on them.
• To carry out our services: booking, transport, customs clearance, delivery, invoicing and payment, which we need the data for to perform our contract with you or your company.
• To meet legal obligations, such as customs, VAT and accounting record-keeping, and lawful requests from authorities.
• To keep our services secure and to prevent misuse, fraud and spam (our legitimate interests).
• To understand which of our ads and pages bring enquiries and to improve our service (our legitimate interests).

We do not sell personal data, and we do not use it for decisions about you that are based only on automated processing and have legal or similarly significant effects.

4.Automated replies on WhatsApp and our website

Our WhatsApp line +971 4 880 0618 is answered first by an automated assistant. It uses artificial intelligence (Claude, provided by Anthropic) to understand your message, ask for the details needed for a quotation, look up a shipment when you give both its FPS job reference and your own reference, and pass your request to our team. Prices, bookings and anything else that commits FPS are confirmed by our team, not by the assistant.

You can ask to speak to a person at any time, and a member of our team will reply in the same chat. If you receive automatic shipment updates from us, reply STOP to stop them and START to turn them back on.

Chat assistant on fastplanet.ae. Our website has a chat assistant, Jugnu. It uses the same artificial intelligence (Claude, provided by Anthropic) to answer questions about our services, guide you around the site, help fill in the quotation form and pass your request to our team on WhatsApp. When you chat with it, the messages you type are sent to our WhatsApp system (hosted by Fly.io) and to Anthropic so that it can reply. We also keep the chat, together with a technical identifier of your visit, for up to 90 days to answer follow-up questions, prevent misuse and improve the assistant. Please do not type passwords, payment card numbers or other sensitive personal data into the chat. The assistant does not give prices or confirm bookings; our team does that. You can ask for a person at any time, and you can use the form or WhatsApp instead of the chat.

Voice messages. The chat window has a "Send a voice message" button. Only if you press it and allow your browser to use the microphone, your voice is recorded. You can listen to the recording before you send it, and nothing is sent unless you press Send. The recording goes to our WhatsApp system (hosted by Fly.io) and our team listens to it; it is not transcribed or analysed by artificial intelligence. You may also leave a phone number or email so that we can reply. We keep voice messages for up to 90 days, and you can ask us to delete yours (see section 9).

5.Who we share it with

• Partners needed for your shipment: shipping lines, airlines, trucking and warehouse companies, our agents in other countries, insurers, ports, and customs and other government authorities in the UAE and in the countries your cargo moves through.
• Service providers that process data for us: Meta (WhatsApp Business Platform, Facebook and Instagram), YCloud (WhatsApp business messaging), Anthropic (AI assistant), Fly.io (hosting of our WhatsApp system), Microsoft (file storage), Zoho (email), Frappe (our business records system), n8n (workflow automation), Vercel (website hosting), and Esri and Google (map imagery and fonts loaded by some of our web pages, which receive your IP address when they load).
• Authorities, courts and professional advisers, when the law requires it or to establish, exercise or defend legal claims.
• A buyer or successor, if our business or part of it is reorganised, sold or transferred.

Meta also processes data under its own policies when you use WhatsApp, Facebook or Instagram. For chats that start from our ads, we see which ad it was and overall ad statistics, not your activity elsewhere on Meta's services.

6.Transfers outside the UAE

Some of the partners and providers above are located, or store data, outside the United Arab Emirates, for example in Europe, the United States and Asia, and shipments by their nature involve other countries. When we transfer personal data abroad we share only what is needed for the purpose, and we rely on the contractual terms and safeguards those providers offer.

7.How long we keep it

We keep personal data only for as long as we need it for the purposes above. Shipment, customs, invoice and accounting records are kept for the periods UAE law requires, generally at least five years. Enquiries and chats that do not lead to a shipment are kept while they are useful for following up, and are deleted when no longer needed or when you ask us to delete them, unless we must keep them by law. Website chat messages and voice messages are deleted automatically after 90 days unless they became part of an enquiry we are following up. If a quote request from our website cannot be passed to our quote desk at the moment you send it, a copy of the request (your contact details and the shipment details you entered) is written to our website's server logs at Vercel so that the enquiry is not lost; these logs are kept for a short period, normally no more than 30 days, and are used only to recover such requests.

8.Your rights

Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and other data protection laws that may apply to you, you can ask us to:

• tell you whether we hold personal data about you and give you a copy of it;
• correct data that is inaccurate or incomplete;
• delete your data, or restrict or stop a particular use of it;
• stop using your data for marketing;
• withdraw a consent you gave us, without affecting what we did before.

To use these rights, email hello@fastplanet.ae. We may ask you to confirm your identity first, and we will reply within 30 days. You can also complain to the UAE Data Office or another competent authority.

9.How to ask us to delete your data

10.Cookies

fastplanet.ae does not use advertising or analytics cookies and does not track you across other websites. The site works without any cookies being set by us.

11.Security

We use encrypted connections, access controls limited to the people who need the data, and reputable providers to protect personal data. No system is completely secure, so please send sensitive documents only through the channels you use with our team, and tell us straight away if you think your data has been put at risk.

12.Children, changes and contact

Our services are meant for businesses and adults, and we do not knowingly collect personal data from children.

We may update this policy from time to time. The date at the top shows when it last changed, and significant changes will be shown on this page.

Questions about this policy or your data: hello@fastplanet.ae or +971 4 880 0618.